Returns, Refund and Exchange Policy

 Back to /Home

At Plsaché, we are committed to providing you with a curated high quality products and seamless experience. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return/exchange policy, subject to the following terms and conditions:

Return/Exchange Window:

• You have 7 days from the date of receiving your order to initiate a return or exchange

Eligibility:

• Items must be in their original, unworn, and unwashed condition with all tags and packaging intact
• Final sale items are not eligible for returns or exchanges
• Only one exchange is allowed per item. If you have already exchanged the product, no further exchanges are allowed
• Because of hygiene reasons, all bodysuits are final sale and unfortunately, we do not offer return/ exchange

Logistics Charges:

• All exchanges are free and no additional reverse shipment charges are applicable
• All returns are subject to ₹120 reverse-shipment to cover the logistics charges back to our warehouse, which will be deducted from your refund amount

Refunds:

• Any refunds below ₹1000 will only be in the form of store credit (Discount Code) which you can use to purchase another item
• Only the actual amount paid for the product will be refunded minus standard reverse-shipment charges as mentioned above
• Refunds for prepaid orders will be processed through the original payment method or store credit based on your preference or as per policy
• Though we initiate your refund as soon as QC is approved, refunds to original payment can take up to 15 working days depending on your bank
• If you have made a payment via Cash on Delivery (CoD), your refund will be issued as a store credit, which can be used for your next purchase
• Items purchased via store credit can only be refunded in store credit

Quality Check (QC):

• All returned items will undergo a quality check (QC) to ensure they meet the return/exchange criteria
• Once the QC is approved, your return/exchange will be processed
• If a wrong item or other brand products are sent to our warehouse, customers will be responsible to pay for the shipment back. We will however arrange the logistics

Return/Exchange Process:

1. To initiate a return/exchange, please Click here and submit your request
2. Once we receive your request and after approval, we will arrange a pickup
3. Pack the item securely in the original packaging and include a copy of the packing slip or invoice. You can however, keep the gift card
4. Once we receive and approve the returned item(s), we will process your refund or exchange accordingly.
5. We will keep you informed via email and text on the status of your return

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours. We will arrange for a replacement or refund, including return shipping costs

Please note that policy may subject to change without prior notice.

We value your trust in Plsaché, and our goal is to ensure your satisfaction with each purchase. If you have any questions or require assistance, please don't hesitate to reach out to our dedicated customer support team.

Thank you for choosing Plsaché. We appreciate your business and look forward to serving you again in the future.